2021 Presentations 

Keynote : The Opportunities Ahead. Helping Our Clients Thrive in Today’s Changing Landscape - Brad Cleveland

Could AI Really Replace your Contact Center agents? Robert Lee Harris, Communications Advantage, Inc.

How to Use Video to Drive Traffic to Your Web and Social Media Sites Robert Cassard, Voodoo Marketing

AEX Consultant Panel Discussion - Denise Munro, CRG Telecom Inc

911 Calls, Remote work and Beyond the PBX - Mark Fletcher, 911Inform

Making Contact Center Data Actionable with Active Call Resolution Aaron Feinberg, Centricity and Ric Kosiba, Sharpen

The Move to UCaaS and CCaaS - Tales from the Trenches Elizabeth English, EE and Associates, LLC

Improvisation Techniques for Consultants (Alternate AM Activity) Roberta J Fox, 911 Tech Advisors, div. of FOX GROUP Technology

Keynote - Smart and Safe Cities: Technologies connecting and Securing Today’s Wired World Darin Andersen, CyberTECH

The 5 Keys to Public Sector Success David Duhn, Sourcewell, formerly NJPA

Agents: Friend or Foe - How to Respond to the "New" Competition Stephen M. Leaden, Leaden Associates, Inc. and BCStrategies.com Expert

Consultants, Customer Success, and Driving Better Outcomes Joe Rubio, Genesys

Locknote - Jon Arnold, J Arnold & Associates